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IT Support, Operations and Management Harris Information Technology Services leverages its industry best practices and enterprise IT and communications expertise to offer customized IT support, operations and management services reflecting rigorous service-level requirements and performance-based incentives and disincentives. These services, which allow public-sector organizations to focus on their core mission responsibilities while maximizing ROI on their IT and communications infrastructure investments, include: - Comprehensive NOC management and support
- Security and intrusion detection
- Server, email and web hosting
- Seat management
- 24/7 help desk
- Remote and onsite preventive and remedial maintenance
- Configuration and asset management
- Technology refresh
- Applications software integration and maintenance
Harris IT Services offers a a full range of Enterprise Operations and Management service elements: Operate - Service Monitoring & Control
- Network Management Systems
- Enterprise Management Systems Asset Management
- QoS Monitoring
- Circuit Utilization Monitoring
- System Administration
- Directory Services
- Job Scheduling
- Email Server Administration
- File Servers
- Application Servers
- Network Administration
- Analysis of Logs, Alarms, Faults & Devices
- Storage Management
- Business Continuity Planning
- COOP
- Backup & Recovery
- SAN Management
Support - Service Desk
- Call Center
- Help Desk
- NOC
- TAC
- Incident Management
- Ticket Management System
- Dispatch Management
- Escalation Processes
- Feedback
- Ticket Metrics
- Problem Management
- Ticket Metrics Analysis
- Feedback
- Reporting
- Inputs to Change Management
Change - Change Management
- Infrastructure Change Planning & Execution
- Project Management of Changes
- Scheduled Repair & Maintenance (SRM)
- Circuit Activation
- Site Acceptance
- Change Control Board
- Technical Review Board
- Configuration Management
- Configuration Management Database
- NetESP
- Audits
- Document Control
- Release Management
- Project Management of Releases & New Services
Optimize - SLA Performance Management
- Availability
- Capacity
- QoS
- Reporting
- Network Architecture
- Business Case Analysis/ROI
- Standards Development
- Capacity Planning
- Trade-off Studies
- Performance Analysis
- Technology Refresh
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