Supplier Corrective Action Requests (SCARs):
When it has been determined that corrective action is required from a supplier, a Supplier Corrective Action Request (SCAR) will be submitted to the responsible supplier with a response due date of 15 calendar days after issuance for final root cause analysis. If final root cause can not be provided by the response due date, at minimum the corrective action should be completed and submitted through the containment action tab in the Harris SCAR online process in SQANet to preclude a penalty assessment.
All SCAR responses are reviewed by the originator to ascertain that the corrective action presented will preclude recurrence of the related discrepancies. For corrective action response minimum requirements, reference the Harris Supplier Quality Assurance Network (SQANet).
If the corrective action response does not address the SCAR Problem Description or the SCAR is unrealistic, negative, vague or technically incorrect, the response will be disapproved. The reason for disapproval will be communicated to the supplier. The rejected SCAR will be resubmitted to the supplier through the online SCAR process in SQANet with a new due date assigned.
Inadequate and/or Untimely Responses to SCARs
Inadequate and/or untimely responses to SCARs will result in demerits subtracted from a suppliers overall quality score. An automatic 3 point demerit will be issued if Initial Response is not submitted within the allotted 15 calendar days.
If the supplier does not respond to the corrective action request by the response due date, but responds from 1-10 business days after the set due date, then the Supplier Scorecard will automatically calculate and assign a 3-point penalty.
If the supplier does not respond by the response due date and responds "greater than" 10 business days after the set due date, then the Supplier Scorecard will automatically calculate and assign a 5-point penalty.
Unacceptable Quality or Failure to Pass a Quality Survey:
Continued poor/unacceptable quality, or failure to pass a Quality Survey, may result in a supplier being designated as a "Restricted Supplier" by the Supplier Corrective Action Board. Restricted Suppliers are not normally solicited, and any subsequent procurements with restricted suppliers require special management approvals.
H-2801, Supplier Corrective Action Checklist
(MS Excel)  (Adobe PDF) 
Problem Solving Tools for Supplier Corrective Actions
(MS Excel) (Adobe PDF)
SQANet Supplier Training Module
Supplier Rating System Information:
The Supplier Rating System (SRS) collects and processes quality and delivery performance data from all suppliers of material intended for use by Harris programs engaged in the production and delivery of contractual end items. Supplier quality and schedule performance ratings are derived from data gathered during the previous 12 months of procurement activity, and ultimately calculated into numerical ratings to rate supplier performance.
The Quality data utilized in supplier rating calculations is obtained from:
- Receiving/Source Inspection acceptance/rejection results
- Supplier responsible line reject activity
- Receiving Discrepancy Report data
- Supplier Corrective Action Response (SCAR) results
- Government Industry Data Exchange Program (GIDEP) data
Supplier ratings are updated nightly, and published through the Harris Supplier Scorecard. Suppliers with whom Harris has not previously conducted business with during the past two years the supplier scorecard will not be populated with data. Supplier survey data is used as a method of determining the supplier's quality system acceptance and identifying system weaknesses. The survey data is not part of the supplier's numerical rating, but is used during evaluation of the supplier's quality system.
For more information, contact Shelley Gilliland, sgillila@harris.com, 321-727-5090.
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