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Harris has built a solid reputation with our customers for outstanding product and systems support. Our highly skilled systems support engineers and technicians develop and deliver a comprehensive range of support services that ensure the quality of our fielded systems. Our experienced engineers and technicians visualize the impact of logistics on the total system/equipment life cycle, acting as single points of contact on all logistics matters for the customer, including determination of requirement allocations and establishment of plans to provide support system implementation post-production. We make a commitment to keep Harris products working effectively and to keep our users on-schedule.
- 24-7 Help Desk Support
The Help Desk Support team provides customers with a system designed to (1) preemptively identify and solve user problems through remote capabilities, (2) provide complete user instructions or, if necessary, (3) immediately dispatch a field engineer to quickly identify and fix the source of any problem which could impact critical equipment or systems.
- Depot Support
Harris provides full factory/contractor depot support from initial development and fielding, all the way through operations, maintenance, and ultimately, disposal. Harris assists in the deployment, planning, and support of any combination of product support from full contractor to full organic customer support. Dedicated customer depots provide software maintenance and debugging, hardware repairs and upgrades, warranty and third party maintenance agreement administration, trend analysis, and continuing sustainment engineering support.
- Fielded Systems Customer Support
Customer Service at Harris is founded on a half-century of commitment to provide support of our fielded systems for as long as the customer requires. Fielded Systems Customer Service is chartered to support customers where Harris program offices no longer exist. Through our Customer Support team, Harris continues to provide spares, repairs, and engineering services to our government, commercial, and international customers for as long as they use our systems.
- On-Site Customer Support
Harris Information Technology Services, a wholly-owned subsidiary of Harris Corporation, provides on-site engineering and technical support to a wide range of systems and operational platforms. Harris Information Technology Services offers a full range of on-site information technology services which includes network engineering and analysis, integration/installation, help desk, hardware/software engineering, information security, O&M, logistics, and infrastructure consulting services.
- Hardware/Software Support
Harris Information Technology Services also provides hardware/software engineering support for customers and programs worldwide. Harris Information Technology Services hardware support engineers stand by to provide assistance and support to system/subsystem development activities, installation/integration activities, sustainment activities, and follow-on operations and maintenance activities. Harris software support engineers utilize proven processes and techniques for assessing, evaluating, and testing hardware and software to assure minimum detrimental impact to operations.
- Technical Publications and Training
Harris' highly skilled System Support Engineering Teams are recognized within commercial and government communities as leaders in providing high-quality Technical Documentation and Training services. By partnering with our customers from system concept through the complete life cycle of any program or product, we enable our customers to maximize the usefulness of their system while maintaining a sound business case for their investment.
- Customer Support and Field Marketing Offices
Harris' field marketing offices provide fast response to local customer requests for information regarding our capabilities, and facilitate technical and business interaction between the local customer and personnel.
- Logistics Support
Harris' Logistics Support addresses the full supply chain-from our suppliers to our customers-using analyses and planning to minimize and manage logistics risks. We also provide product support tasks, including product maintenance planning, warranty analysis, maintenance and service provider networks, and the depot planning necessary to ensure the system is optimally supported.
Harris' strong commitment to excellence ensures that we will take whatever steps are necessary to meet every support need of our customers.
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