Hardware Engineering Support and Maintenance

Harris Information Technology Services provides hardware engineering support for customers and programs worldwide. During the engineering support phase of a program, Harris IT Services is responsible for ensuring that the technical integrity and objectives of a program are maintained within technical performance boundaries. Cost and schedule constraints for all program and project activities also fall under Harris IT Services responsibility. Harris IT Services' hardware engineering support responsibilities include sharing in the successes and failures of the total system development program. Harris IT Services hardware support engineers provide assistance and support to system/subsystem development activities, installation/integration activities, sustainment activities, and follow-on operations and maintenance activities.

The Harris IT Services approach to software support and maintenance is simple and effective because it is based on 15-years of experience gained in the successful performance and completion of contracts for U.S. Government agencies and commercial customers. We establish a complete, well-staffed Computer-Aided Software Engineering (CASE) environment and a Program Tracking Report (PTR) system for our software engineering mission.

The Harris IT Services team maintains extensive metrics on the software maintenance process. These metrics are used to continuously improve our Commercial Off-The-Shelf (COTS)-intensive maintenance processes. This process ensures that we provide the best, fastest, and most cost-effective software maintenance support solutions in industry. As government systems move toward COTS components, the need to rapidly and accurately evaluate new and upgraded software becomes more critical. Harris IT Services has proven processes and techniques for assessing, evaluating, and testing hardware and software to assure minimum impact to operations. We appreciate the importance of "try before you buy," and "test before you promote."